Privacy Policy

Last updated: January 2026

Introduction

embervoyager S.L. ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at embervoyager.world or use our spa services.

Data Controller

embervoyager S.L. is the data controller for the personal data we process. Our registered office is located at Gran Vía 85, 48205 Bilbao, Basque Country, Spain. Registration Number: B-90127463, VAT Number: ESB97834162.

Data Collection

The data we collect may include the following types of personal information:

• Contact information (name, email address, phone number, postal address)
• Appointment booking details and preferences
• Health information relevant to spa treatments (allergies, medical conditions)
• Payment information for processing transactions
• Website usage data and analytics information
• Communication history and correspondence

How We Use Your Information

We use your personal data for the following purposes based on legitimate business interests and legal obligations. How we use your information includes:

• Processing and managing your spa appointments and bookings
• Providing personalised spa treatments and services
• Processing payments and managing billing
• Communicating about your appointments, services, and special offers
• Improving our website functionality and user experience
• Complying with legal and regulatory requirements
• Marketing and promotional activities (with your consent)

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds: contract performance for service delivery, legitimate interests for business operations and communications, legal compliance for regulatory requirements, and consent for marketing communications and cookies.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our cookie usage, please refer to our Cookie Policy.

Data Sharing

We do not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating our business, such as payment processors, appointment scheduling systems, and marketing platforms. All third parties are required to maintain the confidentiality and security of your personal data.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy. Appointment and health records are kept for 7 years in accordance with healthcare regulations. Marketing data is retained until you withdraw consent or for 3 years from last interaction. Website analytics data is retained for 26 months.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of access - request copies of your personal data
• Right to rectification - request correction of inaccurate data
• Right to erasure - request deletion of your personal data
• Right to restrict processing - request limitation of data processing
• Right to data portability - request transfer of your data
• Right to object - object to processing based on legitimate interests
• Right to withdraw consent - withdraw consent for marketing communications

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes secure data transmission, access controls, regular security assessments, and staff training on data protection.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) for the purposes of website analytics and marketing services. We ensure that such transfers are protected by appropriate safeguards, including adequacy decisions or standard contractual clauses approved by the European Commission.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Complaints

If you believe that your data protection rights have been breached, you have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos) or your local supervisory authority.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.